Book a demo
Platform Front desk Housekeeping Booking engine & channels Restaurant POS Billing & invoices Solutions Pricing Why Tavelo Log in Book a demo

The platform

Everything the hotel runs on.

Ten parts, one login, one live set of data. Switch on what you need. Every part below reads and writes the same rooms, guests and folios.

Front deskHousekeepingGuest experienceStaff & payrollBooking engineChannel managerRates & pricingRestaurant POSBilling & invoicesAssistant

Run the hotel

Front desk

The calendar is the desk's whole day. Drag a booking to another room or other nights, and the folio follows. Groups get blocks, rooming lists and cut-off dates. A hold releases itself when its time is up.

  • Double booking refused by the database, not a warning
  • Check-in with a passport or Aadhaar scan; the registration card prints from what you typed
  • Form III for foreign guests, tracked against both 24-hour deadlines
  • A move to a better room is an upgrade; a move down is refused and points at the bill
CalendarSep 18–23Live
Thu18Fri19Sat20Sun21Mon22Tue23
101
Meera KrishnanRohan Kapoor
102
Anita Desai · 2
103
Hold · 3 hWedding · Nair
104
S. IyerMaintenance
105
Vikram Shah

Housekeeping

Each housekeeper opens the app and sees their own rooms in order of urgency: a guest due into a room that is not ready first, a departure next, a stayover after that. The desk hears the moment a room is clean.

  • Dirty, in progress, clean, inspected: a tap each, with a name and a time
  • Report a fault from the room; take it off sale until it is fixed
  • Tasks with a checklist, a clock, comments and a history
  • Amenities leave the stock the moment a room reaches clean
My rooms · Rosa2 of 8 ready
  • 102Guest due at 14:00
    DirtyStart cleaning
  • 104Departed 10:20
    In progressMark clean
  • 205Guest due at 16:30
    DirtyStart cleaning
  • 101Stayover
    CleanInspected

Guest experience

Guests write on WhatsApp, so the desk answers on WhatsApp, from an inbox where every conversation sits beside its booking. A QR code on the table or in the room takes orders and requests without a phone call.

  • Your own WhatsApp number, the whole team answering from one place
  • QR ordering: staff accept before anything is cooked or charged
  • Guest requests become tasks for the right department
  • The room key in Apple Wallet or Google Wallet, opening the door with a tap
InboxYour own number
  • MK
    Meera KrishnanCan we get a late check-out on Saturday?
    Room 101
  • VS
    Vikram ShahIs airport pickup available?
    Arrives Fri
  • T2
    Table 2 · QR order2 × Masala dosa, 1 × Water · to accept
    POS

Staff & payroll

Staffing worked out from tomorrow's arrivals and departures, a weekly rota, a time clock on the phone, and payslips with PF and ESI figures. The hotel's own bookings say how many hands each day needs.

  • A rota that follows leave and leaving, and warns about rest and hours
  • Attendance from punches, exceptions found rather than typed
  • Overtime and night hours under the labour codes
  • Labour cost against the hotel's own room revenue
Staffing · FridayHousekeeping short
  • Housekeeping12 departures · 19 stayovers · 9.5 h needed
    2 of 3 rostered
  • Front desk8 arrivals · 6 departures
    Covered
  • RestaurantDinner service · 42 covers on the books
    Covered

Fill the rooms

Booking engine

A booking page in your brand, on your own site or as a link you send on WhatsApp. It shows the full total with taxes first, because a surprise at the end is a lost booking.

  • Eight themes, your colours, your photos
  • Several rooms in one booking; children's ages asked, babies placed properly
  • A price calendar that marks full nights and minimum stays
  • Promo codes, deposits and a confirmation email, all handled
Harbour View Hotel22–24 Sep · 2 adults
  • DH
    Deluxe HarbourBest Flexible Rate · free cancellation to 21 Sep
    ₹14,700incl. GST
  • DH
    Deluxe Harbour · non-refundableSave 10%
    ₹13,230incl. GST
  • SQ
    Standard QueenSleeps 3
    ₹9,450incl. GST

Channel manager

One inventory across Booking.com, MakeMyTrip, Airbnb and the rest, so a room is never sold twice. Every booking carries where it came from and what that channel took.

  • Availability and prices kept in step across every channel
  • Cost of sale per channel, worked out from real bookings
  • Rate parity you can see, not guess
Channels · this month7 bookings
  • A
    Airbnb3 bookings · ₹96,000
    ₹14,400 commission
  • B
    Booking.com2 bookings · ₹30,250
    ₹5,445 commission
  • D
    Direct · your page2 bookings · ₹58,250
    ₹0 commission

Rates & pricing

Rate plans that follow each other ("breakfast is flexible plus 800" is a rule, not two numbers to keep in step), prices per plan, per category, per date, and pricing rules with a floor a price can never fall through.

  • Negotiated corporate rates, visible only to that company
  • Occupancy pricing: extra adults, children, less for one guest
  • Rules by occupancy, lead time and date, each with a floor and a ceiling
Deluxe Harbour · Best FlexibleRules on
  • Sat 20 Sep86% full
    ₹7,800+12% rule
  • Sun 21 Sep41% full
    ₹6,200−8% rule
  • Mon 22 Sep38% full
    ₹5,900floor ₹5,500

Take the money

Restaurant POS

A board of tables, modifiers, kitchen and bar tickets, split bills, and a room charge that reaches the guest's folio while they are still eating. The bill prints with your GSTIN, SAC and FSSAI number.

  • One ticket per station; the kitchen screen turns amber at 15 minutes
  • Part payments, equal splits by cover, any amount
  • Recipe stock leaves the store when a ticket goes
  • Day-end: takings by method, discounts by reason, best sellers
Spice Route · tablesKitchen · 3 tickets
  • T2
    Table 22 × Masala dosa (large, extra ghee), 1 × Water
    QR · to accept
  • T3
    Table 3Served · 42 min · ₹2,140.00
    Bill
  • R105
    Room 1051 × Paneer tikka · ₹336.00
    Charged to room

Billing & invoices

A folio is the live account; an invoice is what was billed, frozen. GST is posted per night into equal CGST and SGST with the SAC on every line. A payment is never edited: a mistake is a refund that names it.

  • Several folios a stay; the company pays the room, the guest pays the minibar
  • UPI, cash, card and payment links for exactly what is owed
  • Credit notes, receipts and PDFs that stay as they were sent
  • GSTR-1 and e-invoice (IRN) files ready for the portal
Tax invoiceHVH/26-27/0042Paid
  • Room 101 · 3 nightsSAC 996311
    ₹19,500.00
  • Spice RouteSAC 996331
    ₹686.00
  • CGST 2.5% + SGST 2.5%Rupees twenty-one thousand one hundred and ninety-five only
    ₹1,009.30

Tavelo assistant

Ask your hotel a question. By voice or by text.

"Who is arriving with no room?" "Book Mr Shah a Deluxe for the 22nd." The assistant works through the same permissions as your staff, and every change waits for a person to say yes.

  • Speak it or type it, on the desk or walking the floor
  • Sees only what that person's role may see
  • Every action logged with a name
AssistantVoice
  • You
    Book Mr Shah a Deluxe, 22 to 24 Sepspoken
  • T
    Deluxe Harbour has 3 left. ₹14,700 with taxes. Shall I book it?availability.search · rates.calculate
  • ✓
    Confirm this changeNothing happens until you say yes
    ConfirmDiscard

Every device

One login, every device.

The desk on any computer with a browser. Housekeeping and managers on Android or iPhone, with push notices for what needs them. Same data, live to the second.

  • Web app for the desk, the restaurant and the office
  • Mobile app for the floor: today at a glance, the calendar, check-in with an ID scan, tasks, the inbox
  • Works with the readers, scanners and 80 mm printers you already own

See the platform on your own hotel.

A 30-minute walk-through on your rooms and rates. No card, no commitment.

Book a demoSee pricing